North Pole gets a licensed technician to your door, diagnoses the real problem for a flat $99, and backs the fix with a full year's warranty.
// The $99 diagnostic is credited back to you when we do the repair.
Whether it's the furnace, the AC, or a pipe behind the wall, the same licensed team handles it — no sub-contractors, no hand-offs.
Furnaces, heat pumps and boilers that won't start, won't hold temperature, or are running your gas bill up. We find the fault and fix it right the first time.
Central AC and heat-pump cooling that blows warm, trips the breaker, or leaves rooms uneven. Refrigerant, compressor, capacitor — we carry the common parts on the truck.
Leaks, clogs, water heaters and fixtures. We stop the water damage first, then repair the cause — and show you what failed and why.
Send the form or call. Tell us the symptom and your address — that's all we need to get you on the schedule.
We call you back to lock in a window that works, then a licensed technician arrives and diagnoses the real problem.
Flat $99 diagnosticYou approve the price before any work starts. Proceed, and the $99 comes off the total — and the repair carries a 1-year warranty.
Home-service pricing has a trust problem. We fixed ours by making it simple: one flat diagnostic fee, a written price before we touch anything, and a warranty that means you're not paying twice for the same failure.
If a part we replaced or a repair we made fails within twelve months, we come back and make it right — parts and labor, no charge.
The person who shows up works for North Pole and is trained across heating, cooling and plumbing.
After the diagnostic you get a written, flat-rate price. Say no and you owe only the $99 — nothing more.
The diagnostic visit is $99 flat — and it's credited back to you the moment you approve the repair. Decline, and there's no further cost.
Placeholder reviews shown below — replace with your verified Google reviews before launch.
"AC died on the first 95° day. North Pole had someone here that afternoon, walked me through exactly what the part cost, and the $99 came right off the bill. Cold air by dinner."
"Water heater was leaking into the utility closet. They shut it down, showed me the corroded fitting, and gave me the price in writing before starting. No upsell, no drama."
"Furnace quit during a January cold snap. Called at 9pm, tech was here by 10:30. Blower motor, done that night, and it's still running perfectly a year later — which is when the warranty would've had my back anyway."
The $99 is a flat diagnostic fee. A licensed technician comes to your home, inspects the system, identifies the fault, and gives you a written, flat-rate price to repair it. If you approve the repair, the $99 is subtracted from that total. If you decide not to proceed, the $99 is all you owe.
Every repair we perform is covered for twelve months from the service date. If a part we installed or a repair we made fails in that window, we return and correct it at no cost to you — parts and labor included. Keep your invoice; it's your warranty record.
Yes. Heating and cooling failures and plumbing leaks don't keep business hours, so neither do we. Call (703) 407-7459 any time. After-hours emergency visits may carry a scheduling premium, which we'll tell you about before we dispatch.
We serve Northern Virginia and the surrounding communities — including Alexandria, Arlington, Fairfax, Falls Church, McLean, Vienna, Springfield and Reston. Not sure if you're in range? Send the form with your address or give us a call and we'll confirm right away.
Your request lands with our dispatch team immediately. We call you back to confirm the problem and agree on an arrival window, then a technician is scheduled. You'll never get an automated time slot with no human contact — we always call first.
Fill in the form and our dispatch team will call you back to confirm the issue and lock in an arrival window. For an emergency, calling is fastest.
Thanks — your request is with our dispatch team. We'll call you shortly to confirm a time.
